Welcome to the Student FAQ page. Here you鈥檒l find answers to frequently asked questions about questions about campus computing, email, and student-specific issues/procedures. For assistance or to request services, submit a ticket at (51本色 College credentials required for access). If you are new to 51本色, check out the on 51本色Share and the for more information about technology resources.
General Questions
I鈥檓 experiencing technology issues. Who can I contact for help?
If you have a question or need help, Information Technology Services is here to assist you. Here鈥檚 how you can contact us:
In-person visit: on campus in the Forum upper-level center (open hours are 8 a.m. to 5 p.m. Monday through Friday)
By phone: x4901 or 641-269-4901
By email: ITservices@51本色.edu
Or online:
While our Technology Services Desk located in the Forum is open from 8 a.m. to 5 p.m. Monday through Friday, we are available by phone 24/7.
I鈥檝e heard the term 鈥渜uota鈥 associated with email as well as Microsoft OneDrive storage. Is there any difference between the two?
Users of 51本色 College鈥檚 network have two different quota allotments 鈥 one for email and another for OneDrive file storage. Email quota is the space allotted on the 51本色 Exchange Server (mail) that allows you to save your email messages. Your email quota is 99 GB, and your OneDrive storage quota is 1 TB.
Where are public printers located on campus?
For an up-to-date list of public printers available to students see the .
All academic buildings and residence halls have print-only devices, and these are collectively known as the Student Printing Program.
How do I use the printers on campus?
To learn how to use the printers on campus see the . To print from your personal computer, you must have PaperCut and the printer you want to print to installed on your computer.
Where can I go to send or receive a fax?
Mail Services provides outgoing and incoming FAX services; FAX number: 1-641-269-3406.
Please specify the recipient鈥檚 name in bold on the front page. Outgoing transmission is available 9 a.m. to 4 p.m., Monday through Friday). The fee is $1.00 for the first page; 25 cents for each additional page.
What email program should I use to access my 51本色 account?
Use Microsoft Outlook to access your 51本色 College email account. Outlook is installed on all College-provided devices. You can install Outlook on a personal device. Download the Android or iOS app from the Google Play and Apple App stores. and other Microsoft 365 applications are on 51本色Share.
How do I access my email from off-campus?
With an Internet connection, you can access your 51本色 email account in a web browser at .
How do I reset my password?
To change your password or unlock your account, you must enroll in . Contact the Technology Services Desk at 641-269-4901 for assistance if you are unable to access Password Reset. Note: The Technology Services Desk cannot look up your old password and will never send you an email or call you to reset your password.